Based on ISO 9001:2008 best practices, HARVARD OPTIMIZE™ is your solution to improve efficiency, identify process improvement opportunities, and root cause. In essence, it is our internal Environmental Management Standard used for continuous improvement purposes.
HARVARD® Services Group strives to provide Integrated Service Solutions where we “always plan to exceed our clients’ expectations in delivering the services they employ us to perform”. As a vested partner, we provide ongoing advocacy of various Facility Management protocols that may result in economic, social, and/or environmental return on investment. During periodic site assessments, we utilize our proprietary HARVARD OPTIMIZE® program to evaluate opportunities for continuous improvement in compliance with Key Performance Indicators of the site specific requirements.
- Improving outcomes and exceeding your expectations is always our goal. We focus on surpassing the key performance indicators (KPIs), or service level agreements (SLA’s) that are mutually agreed upon and tracked periodically.
- HARVARD OPTIMIZE®, our proprietary continuous performance optimization solution, utilizes the data collected from our quality assurance program and guides us through a reconciliation process ensuring continuous improvement.
- With accurate and robust information in hand, we assess current processes, identify systems not functioning effectively, and then develop a smart and continuous plan for improvement—therefore eliminating the root cause. We also use this technique to revise scope of work when necessary as well as evaluate new technology and industry practices during alpha/beta testing.